TERMS & CONDITIONS OF USE OF THE SITE AND PRODUCT PURCHASES FROM THIS SITE. PLEASE READ CAREFULLY BEFORE PURCHASING ANY DOG CRATES.
BY USING THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE TO THESE TERMS AND CONDITIONS.
UKDogCrate.co.uk reserves the right, at any time, to modify, alter, or update these Terms and Conditions and you agree to be bound by such modifications, alterations, or updates.
We want your shopping experience to be enjoyable in terms of quality and service that is offered by us and we will help wherever possible to ensure this is so. In order to ensure our prices stay low we need our customers to act in a fair and reasonable manner too. All contact should be made via the main email address only firstname.lastname@example.org
We will replace any pet product if it is defective, a replacement will be shipped to you upon receipt of the faulty item. Under the distant selling regulations you have the right to a cancel your order within 7 business days. A refund will be processed upon receipt of the returned item however will not include any special delivery cost if this was selected. .
If your dog shows any signs anxiety or is trying to escape then you should not leave it unattended until such time as he is comfortable in the crate as this could cause damage to the dog crate or to your dog. We do not accept responsibility for damage caused by an anxious dog. Certain dog breeds may escape but it is your responsibility to train your dog to use the crate correctly and we do not accept responsibility for dogs that persistently escape or cause damage to themselves or the crate in an attempt to escape. Our crates are training crates not specifically for the confinement of your pet. It is YOUR responsibility to ensure your pet does not damage itself or the crate and if you have feel this may be possible then do not leave the dog unattended until it is fully trained to use the crate in a safe manner.
If returning a crate the item and it's packaging must be undamaged and in a saleable condition or a charge will be made for reboxing the dog crate. In the event of a customer purchasing an item from us mistakenly and through no fault of ukdogcrate.co.uk we will be pleased to replace or refund the item provided that the original item is returned to to us unused and in saleable condition in an undamaged box. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, ukdogcrate.co.uk reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer and collections are charged at £48 and you must pay in advance of the collection and somebody must be available so that the item maybe collected or an additional collection charge will be made.
Email us for the retruns address email@example.com When returning a product recommend with your own delivery company we recomend you use a service where you are able to track/prove delivery as we cannot accept responsibility for non-delivery.
Please be extra careful when selecting the correct product for your pet. If you are not sure or if you have any questions regarding a pet product please contact us and we will do our best to answer your questions accurately if you are in any doubt about the size then DO NOT purchase the item until you are sure that you are ordering the correct size item. All product sizes stated on the web site are approximate and we do not accept returns unless there is a significant (more than a 3inch) difference in the size stated either way. If you purchase the incorrect sized product and you wish to exchange it you will be refunded for the cost of the pet product less the cost of special next day delivery service delivery and a reboxing fee of £4 due to box tape, stickers and damage to the box. If an order has to be re-delivered under the special delivery service you will be liable for the additional carriage cost and payment must be made before re-delivery.
For additional security of credit cards all refunds will be made via cheque and sent to the address where the credit card is registered and only made out to the name on that card.
Delivery will be dispatched on the day the payment has been received if within normal business hours if ordered before 12pm. Although we use a next business day delivery service please allow up to 5 business days for your product to arrive. We do not guarantee next working day deliveries as we use third party companies who carry out deliveries for us. Therefore we are unable to accept any responsibilitiy for late deliveries. Tracking details will not be issued until 2 business/working days have passed. We use a number of different companies to deliver the dog crates depending on your area. If for any reason you are unable to accept delivery, they will attempt to deliver a second time free. However, if they are still unable to make the delivery to you, and additional delivery charge will be incurred by you. Delivery is Mainland UK ONLY we cannot deliver outside of this area at this time. Orders placed for dog crates to areas where we have specifically pointed out we cannot deliver to will be subject to an administrative fee of £2 to arrange your refund. Our terms and conditions do not affect your statutory rights. Pictures used on this web site are not the actual crate you will receive. We reserve the right to refuse to supply at our discretion.
Your use of materials found on this site
UKDogCrate.co.uk makes no representation that materials in the site, including merchandise offered for sale and their trademarks, patents, and licensing arrangements, are appropriate or available for use in locations other than the United Kingdom. Those who choose to access this site from locations outside of the U. K. do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.
All material on this site, including images, illustrations, and special surveys, and promotions, is protected by copyrights which are owned and controlled by UKDogCrate.co.uk affiliated entities, or by third parties who have licensed their material to any of them. Material from www.UKDogCrate.co.uk may not be copied, downloaded, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any purpose other than your own personal, non-commercial, home use is a violation of the copyrights and other property rights held by UKDogCrate.co.uk or affiliated companies. The use of any such material on any other Web site or networked computer environment without the express written consent of UKDogCrate.co.uk is prohibited.
The trademarks, logos, and service marks (collectively the "Trademarks") you see on this site, are registered and unregistered trademarks of UKDogCrate.co.uk, its affiliates, and others. Nothing in this site grants to you any license or right to use any Trademark displayed on this site without the express written permission of the owner of the Trademark. Your use or misuse of the Trademarks displayed on this site, or any other content on this site, is strictly prohibited.